Privacy Policy

Last Updated: November 2024

Introduction

Forest-otter ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage our executive coaching services.

Information We Collect

We may collect information about you in various ways, including:

Personal Data: Name, email address, and other contact information you voluntarily provide when submitting inquiries or booking sessions.
Professional Information: Job title, company name, and professional background relevant to our coaching services.
Usage Data: Information about how you access and use our website, including your browser type, access times, pages viewed, and referring URLs.
Session Content: Notes, assessments, and materials created during coaching sessions, which are treated with strict confidentiality.

How We Use Your Information

We use the information we collect for the following purposes:

To provide and improve our executive coaching services
To respond to your inquiries and communicate about our services
To schedule and administer coaching sessions
To personalize your experience and tailor our services to your needs
To send administrative information and service updates
To analyze website usage and improve our online presence
To comply with legal obligations

Legal Basis for Processing

We process your personal data based on:

Contract: Processing necessary to provide our coaching services
Legitimate Interests: Processing necessary for our business operations and service improvement
Consent: When you have given explicit consent for specific processing activities
Legal Obligation: When required by applicable law

Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

Service Providers: Third parties who assist in operating our website and conducting business, bound by confidentiality agreements
Legal Requirements: When required by law, regulation, or legal process
Business Transfers: In connection with any merger, acquisition, or sale of assets
With Your Consent: When you have explicitly authorized sharing

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including satisfying legal, accounting, or reporting requirements. Coaching session materials are retained for a period of three years following the conclusion of our engagement, unless you request earlier deletion.

Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Your Rights

Depending on your location, you may have the following rights regarding your personal data:

Access your personal data and receive a copy
Correct inaccurate or incomplete data
Request deletion of your personal data
Restrict or object to certain processing activities
Data portability where applicable
Withdraw consent at any time for consent-based processing

International Data Transfers

Your information may be transferred to and maintained on servers located outside your province, state, or country. We ensure appropriate safeguards are in place for any international transfers of personal data.

Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date.

Contact Us

If you have questions about this privacy policy or our privacy practices, please contact us at:

Forest-otter
250 University Ave, Suite 400
Toronto, ON M5H 3E5
Canada
Email: [email protected]